Transparent

Last Updated: April 8, 2025

Introduction

Transparent Donation ("we," "our," or "us") provides this Privacy Policy to explain how we collect, use, and disclose information about you when you interact with us through our mobile application (the "App"), our website (transparentdonation.com), and related services (collectively, the "Services").

The "Services" refers to all the products and services that we offer, including when you use our mobile application, raise funds on Transparent for nonprofits, or donate to nonprofit campaigns.

Depending on the context, "you" might be a Donor or a Nonprofit:

Donors: Our users who donate to nonprofits through our platform.
Nonprofits: Organizations that use our platform to create campaigns and receive donations.

Please read this Privacy Policy carefully before you access, use, or submit any information through or in connection with the Services. By using any part of the Services, you acknowledge that you have read and understood that we may collect, use, and disclose information about you as outlined in this Privacy Policy. If you do not agree with our policies, please do not access or use our Services.

Information We Collect

We collect information in multiple ways, including when you provide information directly to us, when we collect information about you from other parties, and when we automatically collect information from your browser or device.

A. Information You Provide Directly to Us

We collect information from you directly in various ways, such as when you:

Create an account or register for our Services
Make a donation to a nonprofit or campaign
Create or share a campaign for a nonprofit organization
Set up payment methods for donations
Post comments, leave feedback, or communicate with nonprofits
Contact us for support or to provide feedback
Sign up for newsletters or marketing communications
Respond to surveys or questionnaires

The information you provide directly to us may include:

Account Information: Such as your name, email address, login details, zip code, country, phone number, and other information you choose to provide (such as a profile picture or date of birth).
Campaign Information: Such as campaign titles, categories, images, videos, descriptions, and fundraising goals.
Financial Information: Such as payment account details and billing information. We use third-party payment processors to process financial information.
Communications and Content: Such as comments, feedback, messages with nonprofits, and other interactions through our Services.
Information About Others: If you choose to import contacts or share campaigns with others, we may collect some of your contacts' information, such as their name and email address. You represent that you have the authority to share this information with us.

B. Information We Collect from Other Parties

We may receive information about you from other sources, including:

Nonprofits that have included you in their donor lists
Third-party services when you connect them to your Transparent account (such as Facebook, Google, or Apple)
Financial service providers who help us process payments and prevent fraud
Other users who may share or refer campaigns to you

C. Information That is Automatically Collected

Device & Browser Information

When you interact with Transparent through the Services, we automatically receive and store certain information from devices and browsers that you use, including:

Cookie IDs, device ID, and advertising ID
Browser or mobile device type and operating system
The website from which you have come to the Services
Your IP address (used to estimate your general location)

Location Information

We may use your IP address to infer your approximate location, which helps us provide localized content and recommend relevant campaigns near you. If you install our mobile application, we may request permission to collect more precise location data to enhance your experience.

Usage & Session Information

We collect information about your interaction with our Services, including pages viewed, time spent, and actions taken on the platform. This helps us improve your experience and our platform functionality.

How We Use Your Information

We use the information we collect for the following purposes:

Core Service Functionality

Provide, operate, and maintain the Services
Process donations and facilitate transactions between donors and nonprofits
Register and maintain your account
Enable the transparency tracking that is central to our platform's mission
Facilitate nonprofit verification and our auditing process
Update donors about campaign progress and impact

Communication and Support

Communicate with you for various purposes, including to help nonprofits show impact
Respond to your comments, questions, and requests
Send administrative messages, updates, security alerts, and support messages
Facilitate communication between donors and nonprofits

Personalization and Improvement

Personalize your experience and deliver content relevant to your interests
Generate and improve our transparency scores for nonprofits
Analyze your usage patterns to enhance our platform's performance
Develop new features and improve existing functionality
Measure the effectiveness of our Services

Security and Compliance

Verify your identity and detect/prevent fraud
Maintain the security of our platform and your account
Enforce our Terms of Service and other policies
Comply with legal obligations and respond to legal requests
Protect our rights, privacy, safety, or property, and/or that of our users or others

We may combine information we collect through our Services with information from other sources to improve our platform and provide more relevant recommendations. For example, we may use information about your donation history to suggest campaigns that might interest you.

If we intend to use your information for purposes not described in this Privacy Policy, we will provide specific notice at the time of collection or before engaging in such processing.

How We Share Your Information

There are certain circumstances in which we may share your information with certain third parties without further notice to you, as set forth below:

With Nonprofits

When you make a donation, we share relevant information with the recipient nonprofit, including your name, contact information, donation amount, and any message you include. This allows nonprofits to acknowledge your contribution, provide tax receipts, and communicate about campaign progress and impact.

If you select to donate "anonymously," your donation will appear as anonymous on public activity feeds, but your information may still be shared with the nonprofit for their records and reporting requirements.

With Service Providers

We share your information with third-party vendors, service providers, and contractors who perform services on our behalf, including:

Payment processors to handle transactions
Cloud storage providers to store your information securely
Email service providers to send communications
Analytics providers to help us understand user behavior
Customer support tools to assist with your inquiries
Verification services to help prevent fraud

For Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests, such as:

Complying with legal obligations
Responding to subpoenas, court orders, or legal process
Addressing alleged illegal activity or policy violations
Protecting the rights, property, or safety of Transparent, our users, or the public

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your information.

With Your Consent

We may share your information with third parties when you have explicitly consented to such sharing.

What We Don't Do With Your Information

We do not sell your personal information to third parties for advertising or marketing purposes.
We do not use your donation information for purposes other than facilitating the donation process, improving our platform, and enabling transparency in charitable giving.
We maintain strict data protection standards to ensure your information is handled responsibly.

Data Security

We take the security of your information seriously and implement appropriate technical and organizational measures to protect your personal information. Our security measures include:

Encryption of sensitive data both in transit and at rest
Regular security assessments and penetration testing
Access controls and authentication procedures
Employee training on data security practices
Monitoring for suspicious activity and unauthorized access attempts

However, please understand that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law.

Your Rights and Choices

We respect your control over your information and provide you with choices regarding the information you share with us. Depending on your location, you may have certain rights regarding your personal information:

Access and Control of Your Information

Access: Request a copy of the personal information we hold about you
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information when no longer needed
Restriction: Limit the ways we use your information
Objection: Object to processing of your information
Data Portability: Request transfer of your information in a structured, machine-readable format
Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below or through the dedicated privacy request form on our website.

Account Information

You can review and update your account information directly within the App settings. If you wish to delete your account, you may do so through the App or by contacting us.

Push Notifications

You can opt out of receiving push notifications by adjusting your device settings or through the App settings.

Marketing Communications

You can opt out of marketing emails by following the unsubscribe instructions included in these emails or by adjusting your communication preferences in your account settings.

Cookies and Similar Technologies

You can manage your preferences for cookies and similar technologies through your browser settings. For more information about our use of these technologies and how to control them, please see our Cookie Policy.

Do Not Track

Some browsers offer a "Do Not Track" feature that signals to websites that you do not want to have your online activities tracked. Because there is not yet a common understanding of how to interpret these signals, our Services do not currently respond to browser do-not-track signals.

Please note that while we will make reasonable efforts to accommodate your requests, certain information may be required for us to provide our Services, and some rights may be limited by applicable law.

Children's Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we may have collected information about a child under 13, please contact us at privacy@transparentdonation.com. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.

Regional Privacy Disclosures

California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information:

Right to know what personal information we collect about you
Right to delete personal information we have collected from you
Right to opt-out of the sale of your personal information
Right to non-discrimination for exercising your CCPA rights
Right to limit use and disclosure of sensitive personal information

To exercise these rights, please submit a request through our privacy request form or contact us using the information in the "Contact Us" section.

Other State Privacy Rights

Residents of Colorado, Connecticut, Utah, Virginia, and other states with comprehensive privacy laws may have similar rights regarding their personal information. Please contact us to exercise these rights.

International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from those in your country. When we transfer your information internationally, we implement appropriate safeguards to ensure your information receives an adequate level of protection, such as:

Using standard contractual clauses approved by relevant authorities
Ensuring recipients adhere to privacy principles similar to those in this Privacy Policy
Implementing technical and organizational measures to protect your information

Retention of Your Information

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

The duration of our relationship with you and provision of Services
Whether there is a legal obligation to retain the data
Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

When we no longer need your personal information, we will securely delete or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date at the top. For significant changes, we may also notify you via email or through the App. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our Services after the revised Privacy Policy has become effective indicates your acceptance of the changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Transparent Donation
Email: privacy@transparentdonation.com
Address: [Your Physical Address]

For data protection inquiries specifically, you can reach our Data Protection team at: dataprotection@transparentdonation.com

App Store Requirements Notice

This App:

Requires user login for core functionality
Collects donation data for processing and transparency tracking
Does not sell or share your personal data with third parties for advertising purposes
Uses data to improve services and provide transparent donation tracking
Protects user data through industry-standard security measures
Complies with all applicable Apple App Store guidelines regarding user privacy